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Freshworks unveils new generative AI enhancements
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
2026-07-08 -
Freshworks customers boost experience with Microsoft Teams
Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.
2026-07-08 -
Freshworks launches Freddy AI Agent for service efficiency
Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.
2026-07-08
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Freshworks launches Freddy AI Agent for streamlined support
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
2026-07-08 -
Freshworks launches Freddy AI Agent Studio for autonomous support
Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.
2026-07-08 -
Dennis Woodside takes over as Freshworks CEO from founder Girish Mathrubootham
Dennis Woodside takes the reins as CEO of Freshworks, succeeding company founder Girish Mathrubootham who becomes Executive Chairman, guiding the firm to its next chapter of global growth.
2026-07-08 -
Freshworks launches Freddy AI Agent Studio for service
Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.
2026-07-08 -
PDQ adds software visibility & workflow integrations
IT teams can now track fleet-wide software gaps and route deployment tasks into Jira, Freshworks and Zapier with PDQ's latest update.
2026-07-08 -
Stories by Imee Dequito - IT Brief India
A list of all stories by Imee Dequito - IT Brief India
2026-07-08
Founded in 2010, Freshworks is an enterprise suite platform. The unicorn offers Freshdesk (customer support software), Freshservice (IT service management tool), Freshsales (sales automation and CRM), Freshmarketer (marketing automation platform), Freshchat (customer messaging software) and Freshcal